Frequently Asked Questions

What is your Return Policy?

ORIGINAL PURCHASE COSTS ARE NON-REFUNDABLE FOR RETURNS (Issued Refund is based on shipping & production costs, a percentage will be deducted based on the individual order, THIS DOES NOT APPLY TO EXCHANGES, EXCHANGE price will vary based on product)

• Please Contact the inquiry email BEFORE you complete your return, this insures there will be no further complications with your order

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Any claims for misprinted/damaged/defective items must be submitted WITHIN 20 DAYS after the product has been received. For packages lost in transit, all claims must be submitted NO LATER THAN 20 DAYS after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the Printful facility. When they receive a returned shipment, an automated email notification will be sent to you.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to printful’s facility. Shop Nia Zhané will be liable for reshipment costs once have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to printful’s facility and Shop Nia Zhané will be liable for the cost of a reshipment to you.

Returned by Customer - Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.a [brief description of your business or service]. We are passionate about [your mission statement].

Where do I send my return?

By default, the return address of this store is Printful’s and is based on where your package was fulfilled:

• Packages sent out from our US and Mexico facilities are returned to 217 Wrangler Drive, Coppell, Texas 75019.

• Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

• Packages sent out from our Latvian facility are returned to Lidostas Parks, Marupes novads, Latvia LV-2167.

• Packages sent out from our Spanish facility are returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages sent out from our UK facility are returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

• Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

• Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

• Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

What happens to returned items?

There are a few reasons an order can be returned to the sender, but most often, it’s due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you.

If a product is returned, it’ll be shipped back to Printful’s facility (as noted in the above statement) We’ll notify you about the return via email.

You will be contacted to determine how you would like to proceed with the return or change the shipping address if you wish to have the product reshipped for exchanges.

We offer a [brief explanation of how your product or service helps your customers]. Our process is [simple/efficient/convenient] and [positive adjective] for you.

What if my order is LOST in the mail?

Sometimes packages can get lost in transit, and we’re here to help if that happens. If your order doesn’t arrive and the tracking status hasn’t updated in a while, just follow our claim procedure—we’ll review the situation and help you resolve it.

Here’s how we handle lost-in-transit orders and what steps you may need to take first.

When to submit a problem report

FIRST CONTACT THE INQUIRY EMAIL with your concerns to insure no further complications with your order.

Shop Nia Zhané Will report the lost shipment within 20 days of the estimated delivery date. If the order is considered lost by the carrier and falls within this timeframe, Printful will cover the costs of reprinting and reshipping it.

Before the reprint is issued

To speed things up, we might ask you to help confirm a few details:

• Check the shipping address: make sure to notify Shop Nia Zhané with your delivery address and verify that it was entered correctly.

• Contact the local post office: Sometimes the package is nearby, and the post office can help locate it.

What if the tracking shows it was delivered?

If the tracking shows the package was delivered but you did not receive it, you will receive a partial refund based on shipping & production. ORIGINAL PURCHASE COSTS ARE NON-REFUNDABLE However, you’re welcome to place a new order at your own expense if you choose to send a replacement.

How can I contact you?

You can reach us by via email [NiaZhanedigital@gmail.com]

Or

Via contact form Link

We are always happy to answer your questions.

What are the Estimated Delivery Times?

What’s the estimated delivery time, and how is it calculated?

The estimated delivery time (EDT) is our best prediction for when your order will arrive based on two main factors:

Estimated fulfillment time + Estimated shipping time = Estimated delivery time

How we calculate fulfillment time

Most orders are fulfilled within 2–5 business days. We calculate this time based on our current order volume and how quickly our fulfillment centers are working.

How we calculate shipping time

Shipping time depends on your location. We use past delivery data to your region to estimate how long shipping will take.

Why the delivery might take longer

While we aim to meet our estimated delivery time with every order, delays can still happen. Common reasons include:

• Problems with print or embroidery files that cause your order to be held and add to the fulfillment time.

• Temporary product stock issues.

• Shipping delays, like missed delivery attempts, bad weather, or carrier disruptions.

What to do if the order is late

If the EDT has passed, we recommend waiting an additional 3 business days, as occasional delays can occur.

Still no package? We’re here to help—report a problem with your order (via listed contact methods above) and title “I haven’t received my order yet” as the reason. We will review it and get back to you as soon as possible.

Fulfillment time

• Standard fulfillment takes 2–5 business days. You can check out our current average fulfillment times for different product categories in each fulfillment location here.

• Once your order is fulfilled, you’ll get a shipping confirmation email with tracking info.

Note

Some orders may take longer due to product availability or other factors. The good news is that we work with strategic suppliers and fulfillment partners around the globe, which helps us stay stocked and keep fulfillment times as short as possible.

Shipping time

Delivery time depends on the shipping method and destination:

• Domestic orders: 1–8 business days.

• International orders: 1–20 business days.

How can I check the status of an order?

You can easily check your order with tracking.

Yes. Once your order is shipped, customers receive a shipping confirmation email with a tracking number—they can click it to view shipment updates on your tracking page. You should also see the tracking page automatically. It should allow your to subscribe on the tracking page for real-time email status updates.

How are the canvases made?

Our canvas prints are crafted with precision to provide gallery-quality wall art for your store. By combining high-quality printing with hand-stretched craftsmanship, we ensure every piece in the Printful catalog meets professional standards. This article explains our printing process and the various frame options available for your designs.

High-quality printing: Your design is printed on satin-finish canvas, giving it a subtle texture and a semi-matte sheen. This finish enhances color depth while reducing glare.

Hand-stretched craftsmanship: After printing, each canvas is hand-stretched over a sturdy pine frame. This ensures the canvas is taut and smooth, without any sagging.

Additional options: We offer a range of canvas styles, including framed canvases and thin canvases. For example, thin versions come with built-in wall mounts and protective rubber pads for easy hanging.